Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 289,232 ratings
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Problems in the last 24 hours in City of Charlotte, North Carolina
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in City of Charlotte and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 09: Problems at Spectrum
Spectrum is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near City of Charlotte, Mecklenburg County, North Carolina
The most recent Spectrum outage reports came from the following cities:Charlotte, Matthews, Mount Holly, Indian Trail, Pineville, Belmont and Harrisburg.
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| City | Problem Type | Report Time |
|---|---|---|
 Charlotte | Wi-fi | |
| Charlotte | Internet | |
| Charlotte | Internet | |
| Charlotte | Wi-fi | |
| Charlotte | Internet | |
| Charlotte | Total Blackout |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near City of Charlotte, North Carolina
Latest outage, problems and issue reports in City of Charlotte and nearby locations:
- Rémy Thurston (@remythurston) reported fromCharlotte, North Carolina
@claydoughcooks @GetSpectrum Having internet access isn’t a binary issue. There’s a spectrum.
- Shaked Bar-Tal (@sportsguyshows) reported fromCharlotte, North Carolina
@Ask_Spectrum Spectrum TV app is down in Charlotte
- alain smithee (@alainsmi) reported fromCharlotte, North Carolina
@Ask_Spectrum Greetings, team -- are there intermittent issues affecting Charlotte, NC since Thursday? (Or is it my modem on the fritz?)
- Amanda (@_abidahx3) reported fromCharlotte, North Carolina
@Bmarie6969 OMG. That’s awful! Of course Spectrum is free through my apartment complex and spectrum/TWC has always been the sh*ttiest IMO
- Justin Pence (@justinpence) reported fromHemby Bridge, North Carolina
@Ask_Spectrum is there an issue in the Charlotte market with Bally Sports? We are seeing Atlanta United coverage instead of the @hornets game @BallySportsSO
- Lisa (@lmyarbro) reported fromCharlotte, North Carolina
@Ask_Spectrum sucks
- KennyG (@Kenny_Groom) reported fromCharlotte, North Carolina
Who knows the WIFI 🔌? Somethings got to give with the internet service @GetSpectrum provides.
- Keenan J Taylor (@MamaGotEdges_Ay) reported fromCharlotte, North Carolina
I would never recommend @GetSpectrum to anyone! Try your best and get other options. I also will make sure my owners go with other companies when building are communities! Worst service ever!
- Rémy Thurston (@remythurston) reported fromCharlotte, North Carolina
@claydoughcooks @GetSpectrum I might be a wifi elitist but if you are renting those bad boys you’ll make your money back and get 5x the speed by buying a nighthawk or wp-link
- Noel Hamrick (@Hammytyme) reported fromIndian Trail, North Carolina
Thanks @GetSpectrum been a loyal customer who pays on time and YOU send me a refund and then turn my name in to debt collectors to get said refund back!
- Derek Storm Grantham (@abrokenprince) reported fromCharlotte, North Carolina
@GetSpectrum really needs to get their **** together in Charlotte. Second night in a row that I’m missing work because of them doing “maintenance”. #SpectrumDown #SpectrumAnnoyances #ScrewingWithMyMoney
- THE HAIRLINE HEALER... QDP 💙 🏁🇯🇲 (@SuckerFree_Que) reported fromCharlotte, North Carolina
@Ask_Spectrum is there an outage in Charlotte?
- Kelsey Graeter (@graeterk) reported fromCharlotte, North Carolina
@ChloeLeshner @GetSpectrum @GetSpectrum is trying to make me pay $160 for a router and modem that never got mailed to me over a year ago. There’s record of that, them mailing me a new one, and that I wouldn’t have to pay for the misplaced one.
- Nick (@Nick_Dauphin) reported fromCharlotte, North Carolina
Went to return my modem to @GetSpectrum and they said their returns were down...So why can’t I just leave this here
- Lisa (@lmyarbro) reported fromCharlotte, North Carolina
I’m not going to pay for MLB extra innings package if this is the crap I have to deal with @MLB No reason Brewers-Cubs should be blacked out in my area. @GetSpectrum
- Stuart MacKenzie (@ThePentavirate) reported fromCharlotte, North Carolina
Almost 5 hours on the phone with @GetSpectrum when all I wanted to do was transfer service in 2 weeks to new address. Turned off current service in error, talked to 9 different people and nobody knows what to do.
- Marceau Blétard 🇨🇦⚜️🇧🇪🇺🇸 (@MarceauBletard) reported fromCharlotte, North Carolina
I work from home and my @Ask_Spectrum @GetSpectrum is down again, even though I pay for Gigabit. Last time they sent me 4 different technicians before realizing the problem was not in my house but at a nearby node and I was without internet for more than a week. WTH #Spectrum!
- ☆ RJ Gibson ☆ (@cltTRAVELguy) reported fromMatthews, North Carolina
Can I please have some help @Ask_Spectrum
- Nicholas Wilson (@NickWilsonSays) reported fromCharlotte, North Carolina
@tvisgreat @BallySports_SW Maybe it's a @GetSpectrum issue. Almost every game features a stretch like this
- CLT Development (@CLTdevelopment) reported fromCharlotte, North Carolina
@WhittonJenny @HornetsOnBally I don’t have a @GetSpectrum cable box, it just go through Apple TV. Never had a problem with this before.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Kyle Marie Colucci (@kylemcolucci) reported
@stacyjill My @GetSpectrum Internet has been increasingly ****** since they raised the price. “We’re charging everyone more so that we can fix our infrastructure, even though that’s not your responsibility as a customer. Sucks to suck.”
- cs. (@channingfs) reported
Sike, you know @Ask_Spectrum is awful.
- Rob Vasquez (@countdongulla) reported
@Ask_Spectrum We are on day 2 of no internet. We work from home and are losing money. We also pay bills online and can’t even do that. No update whatsoever in my area. You guys should credit accounts for outages. Terrible lack of communication as well.
- Eduardo (@eduardo_3124) reported
@Ask_Spectrum **** still don’t work and it worked when it was snowing, now it’s snowing around 10 in my area...wtf spectrum
- James Loghry (@dancinllama) reported
@Ask_Spectrum Maybe your staff should actually show up to an appointment when your company schedules a service call, instead of calling to reschedule at 6pm, when the window is for 5-6pm.
- Beaux (@BeauxFN) reported
@Ask_Spectrum Yall are just another prime example of isp monopoly. You guys are robbing people . How can you sleep at night charging people 50 dollars for service that does work. Yall will be out of business soon when starlink is up. No more cable monopolies!!! Cancleing service tomorrow.
- Breezy B (@Breezy048) reported
@GetSpectrum is the worst.... constant Internet disruption
- Amanda Atwell (@AmandaMAtwell) reported
@Ask_Spectrum I somehow have power but going on day 2 of no wifi. A discount on service would be great considering it doesn't seem likely it will be restored anytime soon due to the ongoing issues.
- ****** Lollipop (@DeathLoli92) reported
@Ask_Spectrum Yeah, I have been waiting for @StarlinkPage for a long time, when will @SpaceX have that up and running again? I need it bad...
- jakepi (@jakepi) reported
@Ask_Spectrum Tech showed replaced modem. Said if I continue to have issues don’t call support, just need to wait for maintenance. Provided me no ETA. Since 2/5/21 I’ve not had internet for more then a few hours at best. I work from home during the pandemic and you’re the only provider here.
